CX2Xcel: Innovative Consulting Solutions
Welcome to CX2Xcel Consulting
Drive profitable business success by providing exceptional customer experiences. With effective executive leadership across CX, customer insights, and business transformation, companies can grow and retain their customer base and promote enhanced loyalty, leading them to exceed their company goals and customer expectations.
Leadership Expertise
In Lori's 30-year career, she's spent over 15 years specializing in customer experience strategy and leadership. She uses data-driven methodologies to propel customer process improvements through strategic planning and innovative initiatives.
She's all about turning numbers into impactful stories. This type of strategy has been at the heart of her career trajectory, improving processes, products, and services for optimal customer experiences.
Lori believes in the inherent power of collaboration and works closely with internal and external stakeholders across varying business units. Combining insights in CX and Six Sigma principles for process and business improvements, she enjoys working with leaders in diverse industries to propel company growth.